Last updated: November 14, 2026.
We want you to be satisfied with your purchase. Because our Products are digital goods delivered electronically, our refund policy works as follows:
1. Eligibility
You may request a refund within 14 days of purchase if:
- The Product is defective (files are broken or access cannot be granted); or
- The Product is materially not as described on its product page.
2. How to request a refund
Email fulanglai3@gmail.com with your order number and a description of the problem. We respond within 24 hours.
3. How refunds are paid
Approved refunds are issued to the original payment method (processed by our payment provider, Creem) and typically arrive within 5-10 business days.
4. Non-refundable cases
- Requests made more than 14 days after the purchase date;
- Change of mind after the digital content has been delivered, where the content is materially as described.
5. Contact
Questions about this policy: fulanglai3@gmail.com